PRIVACY POLICYLast Updated: 01.01.2026

1. IntroductionLumara (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a consultation form, or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We CollectWe may collect the following types of information:

Personal InformationFull name

Email address

Phone number / WhatsApp number

Age

City / Country

Health-related information voluntarily submitted in consultation forms

Technical InformationIP address

Browser type

Device information

Website usage data

Cookies and tracking data

3. How We Use Your InformationWe use collected information to:

Provide consultation services

Recommend appropriate peptide protocols

Process orders

Communicate via WhatsApp, email, or phone

Improve website functionality

Comply with legal obligations

We do not sell or rent your personal information.

4. Medical DisclaimerInformation submitted through our website may include health-related details.

Such information is used strictly for consultation and product suitability assessment.

Lumara products are not intended to diagnose, treat, cure, or prevent any disease unless otherwise specified by regulatory approval.

Clients are advised to consult a licensed healthcare professional before starting any protocol.

5. Data ProtectionWe implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no internet transmission is 100% secure.

6. Sharing of InformationWe may share your information with:

Licensed medical professionals for consultation

Payment processing providers

Shipping and logistics partners

Legal authorities if required by law

All third parties are required to maintain confidentiality.

7. Cookies PolicyOur website may use cookies and tracking technologies to enhance user experience and analyze website performance.

You may disable cookies in your browser settings.

8. Your RightsDepending on your jurisdiction, you may have the right to:

Access your personal data

Request correction

Request deletion

Withdraw consent

To exercise these rights, contact us at:

[Insert email]

[Insert business address]

9. Data RetentionWe retain personal data only as long as necessary to fulfill consultation, service, and legal obligations.

10. International TransfersIf you access our services outside the UAE, your information may be transferred to and processed in the United Arab Emirates.

11. Changes to This PolicyWe reserve the right to update this Privacy Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.